Return and Refund Policy

We want you to feel confident when purchasing lighting from REFROVULET HOME. If you are not satisfied with your order, please review the return, exchange, and refund terms below.

Return Window

You may request a return or exchange within 30 days after receiving your order. Requests made after 30 days may not be accepted.

Return Eligibility

To be eligible for a return, the item must be unused, uninstalled, in its original packaging, and include all accessories, hardware, manuals, and proof of purchase.

Items That Cannot Be Returned

We may decline returns for custom-made or personalized products, installed products, products with signs of use or damage not caused by shipping, incomplete items, clearance items marked final sale, or requests made outside the return window.

Order Cancellation

Orders may be cancelled free of charge within 24 hours if processing has not started. After 24 hours, orders may already be in production, packed, or in transit, and cancellation may not be possible. If cancellation is approved after processing begins, a reasonable handling fee may apply.

How to Start a Return

Please email vieter444@gmail.com with your order number, reason for return, and photos of the product and packaging. Do not send items back without written return authorization. Our business address does not accept unauthorized returns.

Return Shipping

Unless the return is caused by our error, a defective product, or shipping damage, the customer is responsible for return shipping costs. Original shipping, expedited shipping, and special handling fees are non-refundable unless required by law.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us within 7 days with photos of the item, packaging, shipping label, and any visible damage. We will help arrange a replacement, repair, or refund as appropriate.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Exchanges

Exchanges are subject to product availability. If the replacement item is unavailable, we may offer a refund or store credit.

Contact

REFROVULET HOME
Email: vieter444@gmail.com
Phone: +1 213-216-0244