Warranty Policy

REFROVULET HOME stands behind the quality of our lighting products. This Warranty Policy explains what is covered and how to request warranty assistance.

Warranty Coverage

Our warranty covers manufacturing defects in materials and workmanship under normal residential use. Coverage may include replacement parts, repair support, replacement, or another reasonable solution determined by REFROVULET HOME.

Natural Material Variation

Many REFROVULET products use natural or hand-finished materials, including Spanish alabaster, marble, travertine, wood, shell, glass, crystal, and metal finishes. Variations in color, veining, texture, mineral marks, bubbles, tone, and hand-finished detail are normal characteristics and are not considered defects.

What Is Not Covered

The warranty does not cover damage caused by improper installation, misuse, modification, incorrect voltage, incompatible bulbs, exposure to unsuitable environments, normal wear, accidental damage, commercial misuse, unauthorized repair, or failure to follow product instructions.

Installation

Lighting should be installed by a qualified electrician in accordance with local electrical codes. REFROVULET HOME is not responsible for damage, injury, or additional costs caused by improper installation.

Shipping Damage

If an item arrives damaged, contact us within 7 days of delivery with your order number and photos of the product, packaging, and shipping label. Shipping damage claims are handled separately from standard warranty claims.

How to Request Warranty Service

Email vieter444@gmail.com with your order number, a description of the issue, photos or video, and any relevant installation details. We will review the claim and provide the next steps.

Contact

REFROVULET HOME
Email: vieter444@gmail.com
Phone: +1 213-216-0244