Semicircular Istar Alabaster Chandelier

Shipping Policy

Thank you for shopping with ANILLO HOME. This Shipping Policy explains how orders are processed, shipped, and delivered through anillohome.com.

Shipping Destinations

We currently ship to valid addresses within the United States. Standard delivery does not include P.O. boxes, APO/FPO addresses, or restricted carrier locations. For addresses outside the United States, please contact us before placing an order.

Order Processing

Orders are normally processed within 1-5 business days after payment is confirmed. Custom, made-to-order, oversized, or high-value lighting products may require additional preparation time.

Estimated Delivery Time

Total delivery time includes processing time plus transit time. Standard shipping is usually delivered within 20-30 calendar days after the order is placed. Expedited shipping may be available for selected orders and normally takes 7-15 business days after dispatch.

Shipping Costs

Standard shipping is free for eligible orders unless otherwise shown at checkout. Expedited shipping, oversized-item freight, remote-area delivery, or special handling fees may be quoted separately or shown during checkout.

Tracking

After your order ships, we will send tracking information by email. Please allow 3-5 business days for tracking updates to appear after dispatch.

Address Changes

Please review your shipping address carefully before checkout. If you need to change an address, contact us within 24 hours of placing your order. Once a package is in transit, address changes may not be possible and may be subject to carrier fees.

Delays, Customs, and Duties

Delivery estimates may be affected by customs inspection, carrier delays, severe weather, holidays, or other circumstances beyond our control. If any import duties, taxes, or customs charges apply, they are the responsibility of the recipient unless otherwise required by law.

Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing items, or appears lost in transit, contact us as soon as possible with your order number and photos if applicable. We will work with you to arrange a replacement, repair, refund, or carrier claim where appropriate.

Contact

ANILLO HOME
Email: vieter444@gmail.com
Phone: +1 213-216-0244
AXNINE HOME LLC
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Return and Refund Policy

We want you to feel confident when purchasing lighting from ANILLO HOME. If you are not satisfied with your order, please review the return, exchange, and refund terms below.

Return Window

You may request a return or exchange within 30 days after receiving your order. Requests made after 30 days may not be accepted.

Return Eligibility

To be eligible for a return, the item must be unused, uninstalled, in its original packaging, and include all accessories, hardware, manuals, and proof of purchase.

Items That Cannot Be Returned

We may decline returns for custom-made or personalized products, installed products, products with signs of use or damage not caused by shipping, incomplete items, clearance items marked final sale, or requests made outside the return window.

Order Cancellation

Orders may be cancelled free of charge within 24 hours if processing has not started. After 24 hours, orders may already be in production, packed, or in transit, and cancellation may not be possible. If cancellation is approved after processing begins, a reasonable handling fee may apply.

How to Start a Return

Please email vieter444@gmail.com with your order number, reason for return, and photos of the product and packaging. Do not send items back without written return authorization. Our business address does not accept unauthorized returns.

Return Shipping

Unless the return is caused by our error, a defective product, or shipping damage, the customer is responsible for return shipping costs. Original shipping, expedited shipping, and special handling fees are non-refundable unless required by law.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us within 7 days with photos of the item, packaging, shipping label, and any visible damage. We will help arrange a replacement, repair, or refund as appropriate.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Exchanges

Exchanges are subject to product availability. If the replacement item is unavailable, we may offer a refund or store credit.

Contact

ANILLO HOME
Email: vieter444@gmail.com
Phone: +1 213-216-0244

安装方式：吊装

环境：室内

控制方式：按压式总开关（不可调光）

吊链长 50 厘米/19.7英寸。吊链长度可根据需要调整。（请联系我们）